PRIVACY POLICY

At Viveiros Travel Co. ("we," "our," or "us"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, submit inquiries, book services, or otherwise interact with us. By using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you:

• Submit a contact form

• Request a quote

• Subscribe to our newsletter

• Book a tour or travel service

• Participate in surveys or promotions

• Contact our customer support team

Information collected may include:

• Full name

• Date of birth

• Email address

• Phone number

• Mailing address

• Travel preferences

• Payment information (when applicable)

• Other information you choose to provide

We may also collect certain non-personal information automatically depending on the features and settings enabled, including:

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and analytics information

Our website may use cookies and similar technologies to improve functionality and analyze website performance. Cookies help us:

• Remember user preferences

• Improve website performance

• Analyze visitor behavior

• Personalize user experiences

You may disable cookies through your browser settings; however, some website features may not function properly.

How We Use Your Information

We may use collected information to:

• Respond to inquiries and requests

• Process bookings and reservations

• Deliver travel-related services

• Improve website functionality and user experience

• Send promotional communications and newsletters

• Provide customer support

• Comply with legal obligations

• Prevent fraudulent activities

Information Sharing

We do not sell, rent, or trade personal information to third parties. We may share information with trusted third parties when necessary to:

• Process travel reservations

• Facilitate bookings

• Provide customer support

• Process payments

• Comply with legal requirements

We aim to share only information reasonably necessary for the relevant purpose. Third-party service providers are required to protect your information and use it only for authorized purposes. 

Data Security

Our website is hosted through Wix. We use Tern for client management, invoice and credit card authorizations, and travel itinerary services. We use TESS as an email newsletter platform to distribute updates and travel-related content. Their handling of information may be subject to their own privacy policies, terms, and technical settings. 

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business records, resolving disputes, and meeting legal obligations. 

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of online transmission or storage can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage users to review the privacy policies of any websites they visit.

Email Communications

If you subscribe to our mailing list or newsletter, we may send updates, promotions, destination guides, and travel-related content. You may unsubscribe at any time by following the link provided in our emails.

We may still send non-promotional messages related to an inquiry or travel arrangement when necessary. 

Children's Privacy

We may process information about minors when needed to arrange family travel, generally provided by a parent, legal guardian, or authorized adult. Parents and guardians should contact us if they have concerns about a child's information.

Our services are not directed toward children under the age of 18. If we become aware that information has been collected from a child without parental consent, we will take reasonable steps to remove that information. 

We do not intend to use our website to solicit personal information directly from children. 

Your Rights

Depending on the applicable laws, you may have rights regarding your personal information, including:

• Accessing your information

• Correcting inaccurate information

• Requesting deletion of information

• Restricting processing

• Withdrawing consent

• Requesting data portability

To exercise any applicable rights, please contact us directly using the details below. You also may unsubscribe from marketing emails at any time.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes become effective immediately upon posting the revised version on this page. We encourage users to review this policy periodically.

Contact Information

If you have questions regarding this Privacy Policy, please contact us:

Viveiros Travel, LLC

Email: info@viveirostravel.com

Phone: +1-508-774-3190

Mailing Address: 816 William S. Canning Blvd. #1001 Fall River, MA 02721